배송 및 반품
납품 정보
오후 2:30까지 주문하시면 보통 당일 발송됩니다.
예상 배송기간입니다, 배송일로부터. 이용 가능한 배송 서비스 범위가 제한되어 있어 원격 배송 장소나 악천후로 인한 지연에 대한 책임을 질 수 없습니다. 최대한 빨리 보내드릴 수 있도록 노력하겠습니다만 성수기(판매, 휴가, 프로모션) 기간에는 주문 및 반품 처리가 다소 지연될 수 있습니다.
고객이 상품에 서명할 것으로 예상되지만, 원한다면 배송 파트너도 비대면 배송이 가능합니다. 그러나 우리의 서비스는 지정된 배송 서비스가 아니며, 배송 주소를 지정한 사람은 누구나 배송에 서명할 수 있습니다. 건물에서 서명한 분실 또는 분실한 주문에 대하여,물품 수령 사무실 주소를 제공할 수 있다면,당사는 일절 책임을 지지 않습니다.
저희는 선물 포장을 제공하지도 판매하지도 않습니다.
INTERNATIONAL ORDERS
Innove Couture ships worldwide. Outside the US, all shipments are DDU (Delivery Duties Unpaid). Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before making purchases, as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.
REFUND POLICY
Returns & Exchanges are accepted on unworn items within 14 days of order receipt and require an RA number. Items must be received within 10 days of RA issue. Items discounted 50% or more are Final Sale.
You may request an RA Number through:
Email : [email protected]
Phone : + 1 222 432 8888
During regular business hours, email requests are immediately processed. If, for any reason, you don’t receive a timely response, please give us a call.
Once an RA number is received, please specify if you want an exchange or refund. Securely pack items and send them using an insured carrier:
Innoce Couture INC.
217 Tueri Junction, New York,
NY 10002
RETURN TERMS AND CONDITIONS
Orders may be returned within 14 days of receipt if you are unsatisfied. If you need to return an item, please note that all items must be returned in the condition they were received: worn, altered, or washed, with all tags attached. Customers will receive a full refund minus shipping. Merchandise returned without original packaging will not be refunded.
Replacements at no cost to you will be sent promptly in the event of damaged or defective merchandise. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted.
Once a return has been received (within a specified time), a credit or refund will be processed within 2-3 business days. Customers will be notified by email when a return is complete. Please note that your banking institution may require additional days to process and post the transaction.
INTERNATIONAL ORDERS
Innove ships worldwide to over 100 countries. Outside the US all shipments are DDU (Delivered Duty Unpaid). Risk of loss and title for merchandise shipped will pass to you upon our delivery to the carrier. Orders may be subject to import customs taxes, fees, and duties, which are levied once a shipment reaches your country. Customers are responsible for all customs clearance charges and local import charges (import duty, tax, etc) if any. Please verify with the local customs office before purchasing as customs policies vary widely. In the event that a package is undeliverable and the purchase is returned, the customer will be responsible for all return shipping costs. Be aware that cross-border shipments are subject to opening and inspection by customs authorities.
